Returns, Refunds & Cancellations

Last updated: 21 April 2026

We value your satisfaction with our authentic products. Please read our return and cancellation policies below.

  • A clear no-refund / no-return policy for perishable goods, unless damaged upon delivery.
  • For non-perishable products, a strict return window of 5 days with clear conditions.

To initiate a return, email info@oqart.com with your order ID, reason, and product images.

Conditions

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1. Eligibility for Return

  • Product must be unused, unopened, and in original packaging.
  • All original tags, labels, and certification stickers must be intact.
  • Products with tampered packaging or missing parts will not be accepted.
  • Reason for return must be clearly stated.
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2. Valid Reasons for Return

  • Wrong product delivered (different from the order).
  • Damaged product on arrival (with proof, such as GEO images/videos).
  • Expired product (for applicable items like herbal supplements).
  • Defective product (manufacturing defects only, not due to mishandling).
  • Change of mind or personal preference. If there is a change of mind, the full price of the product is refunded under same day cancellation.
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3. Non-Eligible Returns

  • Minor packaging damage that does not affect product quality.
  • Products without valid proof of damage (images/videos at the time of delivery).
  • Products that have been used or altered after delivery.
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4. Return Process

  • Customer must initiate a return request within 5 days of delivery.
  • Provide clear proof (photos/videos) of damage or issue.
  • OQART team will review and approve/reject the request based on guidelines.
  • If approved, the product must be shipped back within 7–10 business days.
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5. Refund Conditions

  • Refunds are processed only after a quality check of the returned product.
  • Refunds will be credited back to the original payment method within 7–10 business days.
  • If the return claim is found invalid, the product will be sent back to the customer without a refund. Users will receive a credit note if the refund is not initiated.
  • OQART reserves the right to reject refund claims at its sole discretion.
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Cancellation Policy

  • Orders can be canceled within 2 hours of placing the order by emailing biosprout2024@gmail.com or calling 8765009955.
  • Orders once shipped cannot be canceled.
  • Prepaid order cancellations will be refunded to the original payment method within 5–7 business days.
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