Returns, Refunds & Cancellations

Last updated: 7 March 2026

We value your satisfaction with our authentic products. Please read our return and cancellation policies carefully.

  • A clear no-refund / no-return policy for perishable goods, unless damaged upon delivery.
  • For non-perishable products, a strict return window of 5 days with clear conditions.

To initiate a return, email info@oqart.com with your order ID, reason, and product images.

Conditions

✅

1. Eligibility for Return

  • Product must be unused, unopened, and in original packaging.
  • All original tags, labels, and certification stickers must be intact.
  • Products with tampered packaging or missing parts will not be accepted.
📋

2. Valid Reasons for Return

  • Wrong product delivered (different from the order).
  • Damaged product on arrival (with proof — GEO images/videos).
  • Expired product (for applicable items like herbal supplements).
  • Defective product (manufacturing defects only, not due to mishandling).
  • Change of mind or personal preference — Same-Day Cancellation: Full refund
🚫

3. Non-Eligible Returns

  • Minor packaging damage that does not affect product quality.
  • Products without valid proof of damage (images/videos at the time of delivery).
  • Products that have been used or altered after delivery.
🔄

4. Return Process

  1. 1
    Initiate Request: Customer must initiate a return request within 5 days of delivery.
  2. 2
    Provide Proof: Provide clear proof (photos/videos) of damage or issue.
  3. 3
    Review: OQART team will review and approve/reject the request based on guidelines.
  4. 4
    Ship Back: If approved, the product must be shipped back within 7–10 business days.
💳

5. Refund Conditions

  • Refunds are processed only after a quality check of the returned product.
  • Refunds will be credited back to the original payment method within 7–10 business days.
  • If the return claim is found invalid, the product will be sent back to the customer without a refund.
  • OQART reserves the right to reject refund claims at its sole discretion.
📝 Note: If a refund is not initiated, users will receive a Credit Note for the equivalent amount.
❌

Cancellation Policy

  • Orders can be canceled within 2 hours of placing the order by emailing info@oqart.com.
  • Orders once shipped cannot be canceled.
  • Prepaid order cancellations will be refunded to the original payment method within 5–7 business days.

2 hrs

Cancellation window

5 days

Return request window

7–10 days

Refund processing time

For any return or refund queries, reach out to our support team.

info@oqart.com
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