FAQs

OQART is a dedicated e-commerce platform where customers can buy authentic certified organic, natural, and Geographical Indication (GI) products sourced directly from trusted farmers, producers, and verified suppliers.

Yes. Products listed on OQART are verified and may carry certifications such as:

• Organic Certification
• Government GI Tag
• Natural or Traditional authenticity validation

OQART focuses specifically on:

• Authentic organic products
• Natural and chemical-free goods
• GI-tagged regional specialties
• Direct sourcing from producers

Products are sourced from certified farmers, local manufacturers, and verified suppliers across India.

Yes, creating an account helps you track orders, manage returns, and receive updates.

Click Sign Up, enter your email/phone number, verify OTP.

OQART uses OTP-based login, so you don't need a password.

Just enter your registered mobile number or email, and we'll send you an OTP to log in securely.

Go to My Profile → Profile Settings to update your details.

Each product page contains certification details, origin, and authenticity information.

Yes. Products listed are verified to ensure they meet organic or natural standards.

• Browse products
• Add items to cart
• Click Checkout
• Enter shipping details
• Select payment method
• Confirm order

Orders can be modified before they are shipped. Contact support immediately.

Yes, orders can be cancelled before dispatch.

• UPI
• Debit/Credit Cards
• Net Banking
• Wallets
• Cash on Delivery (if available)

Yes. OQART uses secure encrypted payment gateways.

The amount is usually refunded automatically within 5–7 business days.

Go to My Account → My Orders → Track Order.

Yes. You will receive SMS/email updates for order status.

Contact our support team through Live Chat or Help Center.

OQART delivers across India. Delivery availability depends on your location.

Shipping charges depend on product weight, location, and order value.

• Metro cities: 2–5 days
• Other locations: 4–8 days

Yes, before the order is shipped.

Products can be returned within 5 days of delivery if they are damaged, defective, or incorrect.

Go to My Account → My Orders → Return Request.

Refunds are processed within 5–7 business days after return approval.

Some items like perishable goods may not be eligible unless damaged. For non-perishable products, a strict return window of 5 days with clear conditions.

Go to My Account → My Orders.

Yes, you can reorder from your order history.

Invoices are available under My Orders → Download Invoice.

You can reach us through:

• Live Chat
• Email Support
• Customer Care Phone
• Help Center

Support is available Monday to Saturday, 9 AM – 7 PM.

Click the Chat with Support button at the bottom of the website.

GI (Geographical Indication) products are region-specific goods recognized for their unique origin and traditional production methods.

They represent local heritage, authenticity, and traditional craftsmanship.

• Supplier verification
• Certification checks
• Quality control processes

Yes. Please contact support immediately with product photos.

Yes. Seasonal offers and promotions may be available.

Enter the code during checkout in the Apply Coupon field.

• Refresh the page
• Clear browser cache
• Try another browser
• Contact support if the issue persists

Yes. Producers and farmers can apply to become sellers through our Partner Program.

Visit the Sell on OQART page and complete the registration form.