1. Eligibility for Return:
-Product must be unused,unopened, and in original packaging.
-All original tags, labels, and certification stickers must be intact.
-Products with tampered packaging or missing parts will not be accepted.
2. Valid Reasons for Return:
- Wrong product delivered (different fromthe order).
- Damaged product on arrival (with proof,such as GEO images/videos).
- Expired product (for applicable items like herbal supplements).
- Defective product (manufacturing defects only, not due to mishandling).
- Change of mind or personal preference . (if, change of minds then full price of the product is refunded @ SAME DAY CANCELLATION .)
3. Non-Eligible Returns:
-Minor packaging damage that does not affect product quality.
-Products without valid proof of damage (images/videos at the time of delivery).
-Products that have been used or altered after delivery.
4. Return Process:
-Customer must initiate a return request within 5 days of delivery.
-Provide clear proof (photos/videos) of damage or issue.
-OQART team will review and approve/reject the request based on guidelines.
- If approved, the product must be shipped back within a specific time frame (e.g., 3-5 days).
5. Refund Conditions:
-Refunds are processed only after quality check of the product.
-Refunds will be credited back to the original payment method within a set timeline (7-10 business days).
-If the return claim is found invalid, the product will be sent back to the customer without a refund. (USERS WILL GET A CREDIT NOTE, IF THE REFUND IS NOT INITIATED).
7. Shipping & Delivery
-Estimated delivery timelines will be provided, but delays are not OQART’s responsibility.
-If a product is damaged in transit, liability rests with the logistics provider, not OQART.
8. Intellectual Property Rights
-OQART owns all website content, branding, and trademarks.
-Users cannot copy, resell, or misuse any platform content.
9. Termination & Suspension of Accounts
-OQART can suspend or terminate accounts without prior notice if users:
-Violate platform policies
-Engage in fraudulent transactions
-Users waive any right to challenge terminations legally.
10. Dispute Resolution & Governing Law
-Disputes must go through arbitration, reducing legal risks for OQART.
-OQART’s registered location governs legal matters.
3. Liability Disclaimer
-OQART is not responsible for false certifications provided by sellers.
-Buyers agree to purchase products at their own discretion, based on seller certifications
